Two-Way Radio and Effective Communication

The Two Way Radio course is designed to give transportation industry personnel the basic knowledge of proper 2-way radio procedures for their agency and the FCC. Topics covered are the general use of a two-way radio system, tower systems, 10 codes, phonetic codes, rules and regulations. Accident reporting and recommended procedures is briefly discussed.
Effective Communications is intended to provide highway officials some basic guidelines for talking with and getting along effectively with the public, the media, their local governing boards, and each other. Topics include basic communication skills and tools for effective communications; how to use these tools to communicate successfully in specific situations; how to communicate with the media so that you control your news; how to control anger when dealing with irate citizens; how to develop and use good telephone habits to ensure effective communications with your public; and how a good boss communicates with employees.